If you have received broken/damaged items upon opening your parcel, please contact the customer service team within 7 days at :
Please ensure you include photos of the damaged item(s) and the external carton box photos (top, front & side views) as is relevant to the damage. We will review and contact with you with the next steps to resolve the issue.
If your item is damaged and meets the relevant damage replacement criteria, there will be no cost to you in replacing this item. If at any time you have any questions, please contact our Customer Care team on the email address provided above.
If you'd like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately, we are not able to cover return postage fees on all return types.
If you change your mind on an item, you can return it for an exchange. The item must be returned within 7 days be in its original, sealed, undamaged packaging. Given the nature of our products, the product must not have been used in any way. You will have to cover the return postage fees on all return types and our Customer Care team will guide you this process.
Please contact our customer service team at firstname.lastname@example.org.